A-01 Loitering
1:52
This video offers instruction on how to rid a library of pesky loiterers.
Tags: Library Patron Safety Security Loitering Librarian Lazy Slacker Pothead
Added: 3 years ago
From: LibrarySafe
Views: 304
Managing the Problem Library Patron: Disruptive Behavior
Problem 1: Loitering
[scene opens with a disheleved looking man sitting on the floor in the library, as a young female librarian walks over to try and converse with him]
LIBRARIAN 1: Excuse me, sir, is there anything I can help you with?
[the man remains motionless, staring off into the distance]
LIBRARIAN 1: [crouches down] Sir, are ... are you alright?
[the man says nothing]
LIBRARIAN 1: Do you have a reason to be in the library today, sir?
[the man says nothing]
LIBRARIAN 1: You stay here. I'll be right back.
[she gets up and leaves, then comes back with another female librarian (possibly her supervisor)]
LIBRARIAN 2: Excuse me, sir, is there something I can help you with?
[the man says nothing]
LIBRARIAN 1: Do you have any, um, identification on you?
[the man says nothing]
LIBRARIAN 2: Do you have a purpose in the library today?
[the man says nothing]
LIBRARIAN 2: Do you need medical assistance?
[the man says nothing]
LIBRARIAN 2: Sir, if you don't have any purpose in the library, I'm going to have to ask you to leave.
[the man finally gets up and walks off, muttering under his breath]
MAN: Yeah, right ... Whatever.
[the older librarian turns to the other librarian]
LIBRARIAN 2: Don't forget to file the incident report form, okay?
LIBRARIAN 1: Right.
LIBRARIAN 2: Good.
1. Ask if you can help.
2. If necessary, obtain support.
3. Ask for ID, and purpose for being in library.
4. If not using library, ask that they leave.
---
From worldcat.org:
"Managing the Problem Library Patron"
Executive director, Daniel P. Keller.
Goshen, Ky. : Campus Crime Prevention Programs, 1993.
Summary: Instructional video gives guidelines and demonstrates a number of ways and means of how a library staff member can deal with a small number of library patrons who display disruptive, aberrant, or even criminal behavior.
1 videocassette (35 min.)
Disruptive behavior. problem 1. Loitering --
problem 2. Sleeping in library --
problem 3. Talking/socializing --
problem 4. Verbal altercation between patrons --
problem 5. Physical altercation between patrons --
problem 6. Irate/abusive patron --
Aberrant behavior. problem 1. Emotionally disturbed person --
problem 2. Lonely/helpless person --
problem 3. Under influence of alcohol and/or drugs --
Criminal behavior. problem 1. Theft --
problem 2. Theft of library materials --
problem 3. Vandalism --
problem 4. Report of theft --
problem 5. Sex offenses --
problem 6. Trepassing.
A production of Campus Crime Prevention Programs ; produced through the facilities of Multi-Video Productions.
No comments:
Post a Comment